Customer Service Representative

Weldon, NC 27890, USA Req #1224
Monday, November 14, 2022

RESPONSIBILITIES
 

The Customer Service Representative has the authority and is responsible for, but not limited to:

  • Provide information and support to customers relative to price, availability, product information, and specification information, according to established guidelines.
  • Assist and support sales staff by, but not limited to, obtaining product decoration detail, obtaining credit references, providing order status, product availability, pricing, PAF submission, Quote preparation and submission, and Freight Quote submission.
  • Accepting and processing purchase orders. This includes, but is not limited to, contacting the customer to obtain decoration detail, determining molded options, obtaining corrected purchase orders, submitting PAF’s, obtaining freight quotes, and educating the customer of any additional fees that may apply.
  • Editing daily order output to ensure order accuracy and initiate changes and corrections as required.
  • Maintaining current and up-to-date open and closed order files in a manner consistent with department operating procedure.
  • Satisfying requests for order follow up. This includes, but not limited to, expediting orders at the plant level (with proper approval), obtaining POD’s or tracking of shipments.
  • Managing and completing post shipment resolution. This includes, but is not limited to, obtaining detailed problem description from customer or salesman. Opening an RGA if required. Entry of replacement order, if necessary. Submitting a credit memo request, if necessary.


QUALIFICATIONS
 

  • Prior customer service in manufacturing
  • College degree preferred, minimum of High School graduate
  • Ability to communicate clearly and professionally, both in verbal and written format
  • Ability to follow up and follow through to completion
  • Positively accept change
  • High comfort level with use of computer
  • Certified Notary Public a plus or willing to receive Notary certification


Career with a High Rate of Return:
We offer a competitive compensation and a wide range of benefits, including:

  • Paid time off
  • Health, Dental, and Vision Insurance
  • 401(k) with company match
  • Employee Stock Purchase Plan
  • Life and Disability insurance

About Patch Rubber Company
Patch Rubber Company manufactures and supplies a comprehensive range of tire and retread products for the automotive, truck, and OTR aftermarket. The company is also a leading manufacturer of calendared and extruded rubber, rubberized fabrics, and rubber adhesives used in agricultural, communications, mining, manufacturing, transportation, and other industries.
Located in Roanoke Rapids, North Carolina, Patch Rubber Company has over 100 employees and operates from a 200,000 sq. ft. climate-controlled complex. Our in-house R&D lab, engineering and design specialists, and production staff are dedicated to continuous improvement in product quality and on-time delivery. Recent certification to ISO 9001 quality standards supports our position for continued growth and our company mission: "Committed to Being the Best at Meeting Customers' Needs." Learn more about Patch Rubber Company by visiting us at http://www.patchrubber.com 



 






 

Other details

  • Job Function Customer Service
  • Pay Type Hourly
This posting is inactive.
Location on Google Maps
  • Weldon, NC 27890, USA