Operations Supervisor

We have a hugely exciting opportunity for an Operations Supervisor to join our DO&CO Family in Boston, MA!

In case you don’t know who we are:

We have a passion for hospitality culinary delights on every banquet floor and in the sky. With the three business segments of Airline Catering, International Event Catering, and Restaurants, Lounges & Hotels, we offer gourmet entertainment all over the world. We operate in 32 locations, 12 countries and 3 Continents, maintaining the highest standard of quality in both our products and services. We refine the classics, develop the unknown and grow constantly – sometimes beyond our own expectations.

What you’ll be doing:

Assisting the Operations Manager in managing the business unit and ensure smoothing running of daily operation activities and positive harmony between departments. Maintain DO & CO standards in order to exceed clients’ expectations.

A day as an Operations Supervisor:

• Supervise daily operations activities such as but not limited to packing, transportation, logistics, food production and dispatch.
• Supervise the processing time to avoid delays and lapses.
• Ensure correct updating of the customer specifications in each consigned department.
• Motivate, train, schedule and assist all packing and assembly team Ensure compliance with all airline, Airports, ports and all other applicable rules/regulations.
• Distribute all incoming operational information to the affected departments and ensure the effective dispatch of all flights with accurate specifications.
• Communicate with production departments to ensure that the exceptional DO & CO quality is maintained at its highest level with maximum efficiency in accordance with DO & CO standards as set by the Quality Assurance team.
• Build and maintain healthy and professional working environment and ensure the provision of a positive and professional service that elevates the DO & CO reputation and any highlighted problems have an implemented solution.
• Communicate effectively with the airlines clients and present DO & CO professionally.
• Assist the operations manager in the implementation and evaluation of policies and procedures, ensure their consistent and compliant application.
• Use of DO & CO resources effectively to achieve the set business objectives and targets.
• Increase efficiency in packing and rotation of equipment.
• Ensure punctual provision of the assigned flights.
• Ensure correct handover to the aircraft crew.
• Work up all incoming operational information and communicate to the effected departments with the max urgency and according to the internal company rules.
• Ensure that inventory deadlines are fulfilled.
• Monthly inventory, assisting with specification changes.

Who you are:

• Minimum of 2 years of supervisory experience within a fresh food industry related sector
• Previous experience in a similar role or experience within airside, aviation or FMCG
• Proficient computer skills (Particularly Microsoft Word, Excel, Outlook, etc.)
• Bachelor degree/Diploma preferred

What we offer:

• Weekly Pay Cycle
• Health Care + 401K. Full time employees are eligible for full benefits; Medical, Dental, Vision & Life Insurance
• 401k with up to 3% company match for most locations and employees
• Free on-site employee parking
• A wonderful workplace to call home, events and fun colleagues
• Free on-site cafeteria with hot and healthy meals
• A business where you can have a real impact, we’re not afraid of new ideas!
• Genuine career development opportunities, both nationally and internationally
• The opportunity to work with and represent one of the most innovative players in the luxury global gourmet entertainment market

Diversity & Inclusion Statement
We want everyone to feel welcome, respected and we are committed to providing the best space, experience, and workplace for our teams - no matter what race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status and all the other fascinating characteristics that make us different and makes you. That’s what makes our team so special.