Flight Coordinator

We have an incredible opportunity for a dynamic, energetic, and eager Flight Coordinator in Miami, FL (10min drive from MIA Airport).

About DO & CO: 

We have a passion for hospitality culinary delights on every banquet floor and in the sky. With the three business segments of Airline Catering, International Event Catering, and Restaurants, Lounges & Hotels, we offer gourmet entertainment all over the world. We operate in 32 locations, 12 countries and 3 Continents, maintaining the highest standard of quality in both our products and services. We refine the classics, develop the unknown and grow constantly – sometimes beyond our own expectations.

What you'll do:

Reporting to the Unit General Manager, you'll represent DO&CO's high-end products and liaises closely with the international airline partners ensuring that the assigned flights are delivered efficiently according to the client's requirements. You will be primarily accountable for overseeing the loading of new outbound catering and the offloading of the inbound old catering - performing aircraft galley checks and truck checks to ensure a flight has been correctly serviced as well as following up with the team of food packers and ensures accuracy of the deliveries.

Responsibilities:
 

• Maintain professional communication with different channels and distributes all incoming operational information to the affected departments.
• Ensure production processes, quality standards, deadlines, and accuracy are met to hand over DO & CO’s high-end products to their aircraft crew in person without delays.
• Ensure products and trolleys always meet the utmost quality standards and the delivery is done according to the customer’s instructions.
• Conduct physical counts and pack additional equipment or products.
• Identify procedures that can be improved and put forward suggestions for more efficiency and customer care.
• Confirm special meals and the correct number of meals for each flight are ready, packed, and assigned correctly.
• Work alongside a team of Food Packers with a Hands-on approach and assist in assembly line when necessary, setting up trays, preparing and packaging food inside a cooler/refrigerated area.

 Qualifications:

• Excellent planning and coordination skills
• Outstanding communication skills
• Hands-on approach
• Ability to work 50% of the day inside a cooler/refrigerated area
• Ability to work well in a fast-paced environment and with a diversified clientele
• Capacity to work well within a team as well as exhibit leadership skills
• Must be able to read, write and communicate in English
• Minimum of 2 years of related work experience preferably in customer service is beneficial
• Must have a valid driver's license
• Computer literate
• Must have flexible availability

Diversity & Inclusion:

We want everyone to feel welcome, respected and we are committed to providing the best space, experience, and workplace for our teams - no matter what race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status and all the other fascinating characteristics that make us different and makes you. That’s what makes our team so special.