Candidate Services Representative

Job Title:                     Candidate Services Representative – Irish Speaker              

Reports To:                 Candidate Services Supervisor                       

Department:              Candidate Services    

Location:                     Dundalk, In Office

Hours of Work:          37.5 hours weekly      

Job Overview:

If you are looking for a unique opportunity within customer services, where you will be constantly challenged, learn new experiences and work with a truly global team, then Prometric may be for you. In the Customer Services Team at Prometric, the candidate is the customer. The CSR role will provide a professional and comprehensive booking and enquiry service for candidates wishing to book tests within the Prometric Testing Channels.  

Main Duties & Responsibilities: 

• Assist candidates with the Registration and Scheduling process from booking to payment via phone and email
• Interact with candidates, in a professional manner
• Maintain a high degree of quality and accuracy in work
• Answers calls to our client’s standards, by consistently delivering high quality call handling that meets established metrics and goals
• Follow guidelines and policies agreed between Prometric and its clients or partners and continually remain updated
• Participate in Candidate Services activities that positively impact business growth and revenue
• Communicate and participate in team meetings in order to share best practices, procedures, policies and clients
• Ongoing 1:1s with your Supervisor
• Constantly challenging the status quo, reviewing our processes and improving efficiencies

Essential Criteria:

• Experience in Customer Service
• Fluent in spoken & written English & Irish
• Min. Leaving Certificate qualification
• Excellent communication, interpersonal and eloquent writing skills
• Professional demeanour & trustworthy
• Dependable and reliable
• Good organizational skills
• Flexible & works well as part of a team
• Good PC skills in a Windows based environment (including MS Office--Word, etc.)

Desirable Criteria:

• Empathy and a unique ability to understand candidates needs
• Enthusiastic about our business and the services we deliver
• Passionate about candidate services and how it can transform lives

Employee Benefits:

• Pension Scheme
• Healthcare Scheme
• Life Assurance
• Employee Health and Wellbeing Initiatives
• Enhanced Annual Leave
• 24/7 Employee Assistance Programme
• Enhanced Maternity/Paternity Leave
• Social Club
• Free carparking