Security Operations Analyst
Summary Description
Under the general supervision of the on-duty Senior GSOC Analyst, the GSOC Analyst performs the monitoring, response, and communication duties within the operational environment of the 24/7 Headquarters Command Center (HQCC). WO’s responsibilities are to monitor and respond to real-time incidents and emergencies. Services must be provided in a thorough and timely manner to ensure the safety and well-being of staff and facilities
Essential Duties/Responsibilities
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Monitor incidents and events in real-time for general awareness and issues that could impact staff, operations, and reputation.
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Monitor, operate, program, and control automated access control, IP-based closed-circuit television, fire detection and alarm, land mobile radio, telecommunications, and other public safety systems used to support operational processes according to defined Standard Operating Procedures (SOPs).
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Recognizes crises and initiates coordinates and manages operational response activities to incidents and emergencies using independent judgment and professional training under incident management and SOPs.
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Answer emergency and non-emergency telephone lines, and process and transmit requests for service according to defined SOPs.
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Develop draft reports, alerts, warnings, and notifications for submittal to the Watch Commander.
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Receive, process, and disseminate non-emergency requests for service and resources according to defined SOPs.
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Evaluate, categorize, format, and document all information and actions to ensure accuracy and completeness.
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Perform functional checks of systems and applications for preventive maintenance measures, and to mitigate failures, and ensure operational performance, integrity, and availability
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Support daily operations of the Protective Services Unit (PSU).
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Evaluate, categorize, format, and document all information and actions to ensure accuracy and completeness.
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Perform functional checks of systems and applications for preventive maintenance measures, and to mitigate failures, and ensure operational performance, integrity, and availability.
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Perform functional checks of systems and applications for preventive maintenance measures, and to mitigate failures, and ensure operational performance, integrity, and availability.
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Support daily operations of the Protective Services Unit (PSU).
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Other duties and responsibilities as assigned
Education Requirements
A graduate-level degree in management, security/emergency management, criminal justice/criminology, security policy studies, or a related field is required.
Work Experience
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Must have one (1) + years experience in a related field preferred
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Significant exposure to risk analysis and incident management
Skills
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Technical aptitude to effectively monitor and operate security, fire, and telecommunications systems within an operations center environment
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Excellent interpersonal skills and verbal/written skills
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Excellent analytical skills
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Ability to analyze business intelligence to determine the potential impact on client operations
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Ability to take initiative and multi-task under pressure
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Computer proficiency, including MS Office Suite
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Effective time management skills
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Effective problem-solving skills
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Critical thinking skills
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Self-motivated, highly flexible, and possess strong initiative and willing to undertake shift- duties.
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The ability to speak, read and write the English language at the native level is essential
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Excellent attention to detail and ability to organize and prioritize work with little supervision
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Intelligence Gathering, Analysis, and dissemination of information experience preferred
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Computer proficiency including MS Office Suite.
Other details
- Job Family GPS - PS
- Pay Type Salary
- Washington, DC, USA