Site Engineer

About Us: Prometric is a leading provider of technology-enabled testing and assessment solutions to many of the world’s most recognized licensing and certification organizations, academic institutions, and government agencies. We support more than 7 million test takers annually at our testing locations in 180 countries around the world. With over three decades of experience working with clients of all sizes across a multitude of industry sectors, our mission is to design and deliver the highest quality and most innovative testing solutions anytime, anywhere.

JOB TITLE:	Site Engineer
REPORTS TO:	Manager, Test Center Engineering
DEPARTMENT:	Technology Services
LOCATION:	Baltimore

 

JOB OVERVIEW

Prometric is seeking a Site Engineer that will work individually and, in a team, to develop and implement solutions for the Prometric Test Center Network. The role will require an in-depth knowledge of Microsoft Operating Systems - Server 2008/2016/2019/2022, Win 7, Win 10, and Win 11 knowledge of database systems and PowerShell for scripting and automation.

This role involves working with Product Owners/Developers to assist in architecting solutions, so good communication and inter-personal skills are required. Site Engineering work closely with our Project Managers, System Packaging Team, Global Test Center Support Team, and Account Managers to develop and support Prometric’s global Test Center Network.

COMPANY BACKGROUND

Prometric (www.prometric.com) is a trusted test development and delivery provider to more than 300 organizations worldwide. Prometric serves as an industry gatekeeper, ensuring that people legitimately earn the credentials they seek to achieve, and thereby guaranteeing a fair testing experience for all who come through our doors.

RESPONSIBILITIES

The Site Engineering Team is responsible for developing and supporting new technical architecture in the Test Center network. The Team creates solutions for persistent technical issues and automate server build processes to reduce or eliminate errors and to simplify and improve the site build process. The team evaluates and creates solutions for the introduction of new technology in the testing center network that develops and improves the flexibility Prometric’s delivery options for clients.

• Evaluate and integrate new workstation and server hardware for the network
• Evaluate and integrate new software or Operating Systems for the network
• Create and support automation solutions for large scale rollouts to reduce the timescales and improve the quality of deployments
• Work with Product Owners/Developers to assist in architecting solutions.
• Work with System Packaging to streamline distribution of new solutions
• Continually improve documentation and creation of knowledge documents to enable the team to better serve the organization
• Strong communications skills are needed to clearly communicate issues, solutions and their impact to the business across the organization and Client staff.
• Other duties as assigned

 

QUALIFICATION REQUIREMENTS

EDUCATION

• Technical Bachelor’s degree or equivalent

 

EXPERIENCE

• Minimum 3 years’ experience in the Information Systems field.
• In-depth knowledge of Windows Operating System and Windows productivity/management tools.
• Strong and proven ability to work in the windows desktop environment and deliver enterprise solutions
• Hands-on experience with Windows Server Roles: Active Directory, Group Policy, IIS, etc.
• Understanding 3 Tier architecture (web servers, app servers, databases)

• Microsoft OS (Win 7, Win 10, Win11, Windows Server 2008, 2012, 2016, 2019, 2022)
• Knowledge of Database Systems (Microsoft SQL)
• Work with Product Owners/Developers to assist in architecting solutions
• Develop Strong working relationship with Product Teams/Developers
• Communication with other teams on a routine basis and help push IT initiatives
• Experience of working with server hardware
• Knowledge of automation scripting – PowerShell or similar language
• Knowledge of Agile project management environment

SKILLS

• Excellent problem solving and troubleshooting with a high aptitude for complex systems

• Ability to work individually and as member of a project team
• Ability to work to tight schedules and deadlines

• Ability to prioritize and handle multiple projects
• Experience of data communications
• Excellent verbal and written communication skills
• Sound decision making with the ability to work under minimum supervision
• Self-motivated and strong ability to take on new challenges

PHYSICAL JOB REQUIREMENTS

• N/A

Prometric is an equal opportunity employer: disability/veteran

 

Prometric is an Equal Employment/Affirmative Action employer. We do not discriminate in hiring based on sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, and local law.